Casino was bumping with drunk 20 somethings and scantily clad cocktail waitresses which is what was expected - but $25 minimums on tables and plenty of penny slots just make for an “ok” but not “great” time. The crab cakes and the soups were decent but not mind blowing - and again, the price - over $400 and just so-so. We had dinner at the Park Prime steakhouse where the meal was sub-par at best under-done veggies and rare unseasoned steak (tomahawk) when we asked for medium. When we arrived there was one person working at the desk to check people in and the valet was closed and parking was a nightmare. The showers had mold, the service staff looked miserable and for the price we paid - it was such a disappointment. I paid for an overnight room, but was only allowed to enter at 2 am, a full 6 hours of waiting after check-in.It’s hard to imagine a post COVID lockdown trip being anything but glorious - but alas our trip to The Hard Rock Casino and Hotel in South Lake Tahoe was just sad. We didn't even get to use the hotel credit they 'refunded' us. The female receptionist even gave us a $100 hotel credit to use on breakfast in the morning before we check out. They were nice and understanding, they tried to help us as fast as possible. We came back to the receptionist desk at 1:30 am and finally a two receptionists helped us.

After an hour and a half at the casino (where I lost money, 100% my fault nothing to do with Hard Rock hotel), we were growing more n more restless. We reluctantly agreed to keep waiting, although we already waited 3 hours for a room we paid the night for. She said 'You're only a couple of rooms behind so your room is almost ready, sorry for the wait'. It's 11pm, so we walked back to the reception desk and asked the lady about the status of our room. After 3 hours of waiting, they never called. I said no worries, just call me when you're done. They said they're busy because they only have one house keeper for the entire building, said we'll need to wait for 30 minutes and they'll give us a call.

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